Cover Story: While the pandemic has hurt many dealers’ traditional office supplies sales, the channel has enjoyed some success with jan/san and PPE. We have also witnessed the birth of some new categories that have emerged in direct response to COVID-19—but which may be here to stay
The Winner’s Circle: Good things happening to independents
Secrets of Success: Richter Total Office, Souderton, PA
Plus Frank Hoard and Dave Aquino on the Disposable Glove Market for 2021; Supply Side: Maggie Waples, Deflecto; Essendant and S.P. Richards’ marketing updates for 2021; Industry news; NOPA updates; Mike Gentile on industry trends; Gary Frank Petty on the future of commercial real estate; Tom Buxton on facing fear; Troy Harrison on persistent sales techniques; Marisa Pensa on sales call excellence, Alicia Raeburn on preparing your business for a growing work-from-home population; and more.