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The Wild Wild West

The Wild Wild West

The jan/san sector has seen a considerable uptick in recent months. But while dealers across the country have shifted focus to maximize opportunities, they have often had to prospect in unfamiliar and sometimes unforgiving territory to source products    To say dealers have had a tough few months would be an understatement. During a period in which sales…

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Coping with COVID

Coping with COVID

As we pass the half-year mark and business starts to return to some form of normal—whatever that may be—how has the IDC been weathering the COVID-19 storm and what is the outlook for the future? The COVID-19 crisis has affected pretty much every industry in every country around the world. Globally, thousands of businesses have…

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Recruiting Risks: Finding and hiring the best new employees is just the start of the process; you then have to acclimate them to your operations and make them part of your team.

Recruiting Risks: Finding and hiring the best new employees is just the start of the process; you then have to acclimate them to your operations and make them part of your team.

Even without the coronavirus crisis, finding and hiring new employees can be a challenge. But the current marketplace is an especially tough one in which to recruit new employees, says Robin McMullen, HR specialist at Innovative Office Solutions, Burnsville, Minnesota. In February she pulled a report showing that while 2,000 customer service positions were open…

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Technology triumph: The latest dealer technology can improve operations and increase profitability in so many ways. Here is a look at the most popular systems and the dealers that use them.

Technology triumph: The latest dealer technology can improve operations and increase profitability in so many ways. Here is a look at the most popular systems and the dealers that use them.

Technology for dealers has evolved and today offers excellent opportunities to manage dealer operations. From the front end, where customers view products and enter orders, to the backend, where purchasing, invoicing and all operations are managed, the latest systems offer numerous competitive advantages. How important is technology to dealer operations? Chip Jones, president at Minton…

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Blackboard Business: No matter where a dealer is located, selling to schools can be a viable path to increased sales.

Blackboard Business: No matter where a dealer is located, selling to schools can be a viable path to increased sales.

As independent dealers move into the new decade, education sales offer an excellent growth opportunity. Classrooms have remained unchanged for most of the past century, but new takes on classroom organization open a world of possibilities. What some refer to as the Classroom in Motion offers a radically different look from desks lined up in…

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Buckle up for 2020: Dealers expect positive growth in 2020 against a backdrop of changing industry dynamics, unprecedented change and growing anxiety.

Buckle up for 2020: Dealers expect positive growth in 2020 against a backdrop of changing industry dynamics, unprecedented change and growing anxiety.

There is a good deal of uncertainty in the air as independent resellers move into 2020. The Essendant-Sycamore deal hovers over the industry amid dealer concerns. Numerous promises have been made yet dealers remain unsure of what benefits might accrue. Almost simultaneously, buying groups are merging and if the results seem more universally positive, the…

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Project progress: There are a host of ancillary projects and services that dealers can sell in conjunction with furniture projects, we find out more…

Project progress: There are a host of ancillary projects and services that dealers can sell in conjunction with furniture projects, we find out more…

When the majority of project sales involved systems furniture with workstations as far as the eye could see, accessories and ancillary products were well defined. At the most basic level every employee needed a chair mat, monitor arms, task lighting, a waste basket, wire management and sometimes a keyboard tray. Things have changed just a…

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Break Room, Break Through:

Break Room, Break Through:

There is no set supplier of breakroom products in most markets. If they act fast, dealers can set themselves up as the number one source for breakroom snacks, beverages and accoutrements. Breakroom products present an opportunity for virtually every independent dealer. Office snacks and beverages have been provided for employees, in varying degrees, for a…

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Coolly Competitive: Faced with competitive challenges both old and new, dealers prove once again that independence comes with many ways to attack your market and win.

There might not be anything new when it comes to competition for independent dealers. “It is more like continuing to be the ever-changing competitive landscape,” says Steve Nahmias, principal at Office360, Indianapolis. In his view no major competitive changes have come to light in recent times but change is constant. “Big events continue to happen,”…

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Maximize MPS

Maximize MPS

Any dealer can successfully sell managed print services and open the door to increased tech sales. The category might be more involved than other products lines, but if done right it is likely to deliver solid new sales and profit dollars. The choice is yours. MPS pioneer finds continued success Laser Resource, Grand Rapids, Michigan,…

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