Secrets of Success

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Eaton Office Supply: Welcoming the fourth generation

These days, hearing of an office products independent dealer preparing to usher in its second generation of leadership is impressive. Hearing of one ushering in its fourth generation is nothing short of amazing. But that is precisely what Eaton Office Supply, Amherst, New York, will be doing on January 1, 2022.   Getting started Richard…

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Emerald Business Supply, Philadelphia, Pennsylvania

When there are five O’Connell brothers, all in the same industry, it is understandable that people might get confused. Yet out of this confusion was born Emerald Business Supply in Philadelphia, Pennsylvania. “It’s actually a great story,” says Mike O’Connell, Emerald Business Supply managing partner. “I had five uncles. Three worked for what is now…

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Latsons.com, Sulphur Springs, Texas

Latsons.com started in Sulphur Springs, Texas, in the 1940s as a newspaper before becoming an independent office supply dealer in the late 1980s. Yet in 2012, when Mike Horne bought the company where he had worked since graduating from college in 2000, he figured he’d soon be closing the print business. “A lot of people…

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Office Solutions & Services, Missoula, Montana

For Kevin Huguet, president of Office Solutions & Services in Missoula, Montana, the secret of success is community. “Nobody can be the cheapest, but we can be more than competitive with anyone. Sales should be about value,” he says. “We provide customers with next-day delivery, no-hassle returns, 30-day payment options and the chance to keep…

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Rocky Mountain Business Products, Denver, Colorado

Rocky Mountain Business Products isn’t worried about Amazon. In fact, president Jay Tittman is enjoying what he calls “out-Amazoning” the tech giant. How does he do it? “With good old-fashioned B2B customer service,” he says. Tittman believes Rocky Mountain Business’ ability to trump Amazon with outstanding customer care is a key secret to the company’s…

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IQ Total Source: A WISE Dealer

When Ryan Puccinelli and Bryan Freund graduated from the University of Illinois, they knew they wanted to start an office supply franchise someplace warm. They had a friend in Tempe, Arizona. So off they went to open their business there. The only thing lacking was any knowledge of the industry. “We knew absolutely nothing about…

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Community Office Solutions, Reno, Nevada

The philosophy behind the formation of Community Office Solutions was very simple from the outset: to create a B2B office supplies company that helped businesses support their local nonprofits by donating a proportion of every sale to a charity of the customer’s choice. However, despite a career-long pedigree in the office supplies industry (having worked…

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GBP Direct, Kenner, Louisiana

For most independent dealers, 2020 was a year that denoted rapid change. It was the same for Kenner, Louisiana-based GBP Direct – but not for the reasons you might think. Founded in 1999 by owner and president Randy Durbin, the company has enjoyed a stellar time over the past year or so, with no less…

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Nolans Office Products and Promotional Products/AHI Enterprises, LLC, San Antonio, Texas

Like many family independent dealers, Mark and Sandra Nolan started Nolans Office and Promotional Products—headquartered in San Antonio, Texas—from their kitchen table. Mark had experience working as a manufacturers’ rep and for various other independent dealers, while Sandra was equipped to handle the administrative side of the business. Mark’s previous experience had given him a…

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Richter Total Office, Souderton, Pennsylvania

2020 has been about moving forward, maximising opportunities and making yourself as indispensable as possible—all in an effort to not only survive, but thrive during and, of course, after the pandemic. This is certainly what Richter Total Office has done. And if that name sounds a little unfamiliar, it’s because the family-owned and run dealer—formerly…

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