Secrets of Success

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Office Solutions & Services, Missoula, Montana

For Kevin Huguet, president of Office Solutions & Services in Missoula, Montana, the secret of success is community. “Nobody can be the cheapest, but we can be more than competitive with anyone. Sales should be about value,” he says. “We provide customers with next-day delivery, no-hassle returns, 30-day payment options and the chance to keep…

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Rocky Mountain Business Products, Denver, Colorado

Rocky Mountain Business Products isn’t worried about Amazon. In fact, president Jay Tittman is enjoying what he calls “out-Amazoning” the tech giant. How does he do it? “With good old-fashioned B2B customer service,” he says. Tittman believes Rocky Mountain Business’ ability to trump Amazon with outstanding customer care is a key secret to the company’s…

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IQ Total Source: A WISE Dealer

When Ryan Puccinelli and Bryan Freund graduated from the University of Illinois, they knew they wanted to start an office supply franchise someplace warm. They had a friend in Tempe, Arizona. So off they went to open their business there. The only thing lacking was any knowledge of the industry. “We knew absolutely nothing about…

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Community Office Solutions, Reno, Nevada

The philosophy behind the formation of Community Office Solutions was very simple from the outset: to create a B2B office supplies company that helped businesses support their local nonprofits by donating a proportion of every sale to a charity of the customer’s choice. However, despite a career-long pedigree in the office supplies industry (having worked…

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GBP Direct, Kenner, Louisiana

For most independent dealers, 2020 was a year that denoted rapid change. It was the same for Kenner, Louisiana-based GBP Direct – but not for the reasons you might think. Founded in 1999 by owner and president Randy Durbin, the company has enjoyed a stellar time over the past year or so, with no less…

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Nolans Office Products and Promotional Products/AHI Enterprises, LLC, San Antonio, Texas

Like many family independent dealers, Mark and Sandra Nolan started Nolans Office and Promotional Products—headquartered in San Antonio, Texas—from their kitchen table. Mark had experience working as a manufacturers’ rep and for various other independent dealers, while Sandra was equipped to handle the administrative side of the business. Mark’s previous experience had given him a…

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Richter Total Office, Souderton, Pennsylvania

2020 has been about moving forward, maximising opportunities and making yourself as indispensable as possible—all in an effort to not only survive, but thrive during and, of course, after the pandemic. This is certainly what Richter Total Office has done. And if that name sounds a little unfamiliar, it’s because the family-owned and run dealer—formerly…

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Supply Chimp, New York, NY

There’s definitely something different about Supply Chimp. To begin with, while most companies start out with a physical presence and then turn to e-commerce, Supply Chimp did just the opposite.   “Isaac [de la Fuente] was a schoolteacher in New York City and needed some supplemental income,” explains president Kris Colt. “So in 2006, he started selling…

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Office Supply Solutions, St. Louis, Missouri

Office Supply Solutions hasn’t been able to celebrate its 10th anniversary this year quite in the style that it had hoped, but that in no way detracts from its achievements or its relentless customer focus. Personal service and word-of-mouth recommendations are at the heart of this St. Louis, Missouri-based business. One of Office Supply Solutions’…

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Strive Workplace Solutions, Portland, Oregon

Jeff Lurcook, president of the conglomerate of companies that will rebrand as Strive Workplace Solutions on June 1, suggests the key to success is straightforward. “It’s not a secret,” he says. “It is a lot of hard work, business integrity and solid business practices”—and sometimes fruit. Fruit? “A year or two ago, we had a…

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