Secrets of Success

Home / Archive by category "Secrets of Success"

Hummel’s Office Plus, Mohawk, New York

When Harrison J. “Chip” Hummel started working in the family business as a delivery driver and retail clerk, he probably didn’t realize what a lynchpin of the company he would become. Yet 50 years later, his son Justin Hummel, CEO and president of Hummel’s Office Plus, is eager to credit Chip and his foresight for…

Continue Reading

DBI We Do Office, Lansing, Michigan

Today, many independent office supply dealers have diversified by selling furniture. However, some dealers—like DBI We Do Office in Lansing, Michigan—started in that category from the outset. “DBI originally stood for ‘Doubleday Brothers, Inc.,’ a well-known furniture dealer in Lansing,” explains Steve Klaver, co-owner, vice president and chief operating officer. “The owners were going to…

Continue Reading

Office Peeps, Watertown, South Dakota

While many businesses were struggling in 2021, Office Peeps, Watertown, South Dakota, was busy setting a company sales record. But the highest-scoring category wasn’t facility maintenance, as one might expect. “We did well in all categories,” reports president and co-owner Joel Vockrodt. “But 2021 was a phenomenal year for interiors—our sales were up 67.6 percent…

Continue Reading

Eaton Office Supply: Welcoming the fourth generation

These days, hearing of an office products independent dealer preparing to usher in its second generation of leadership is impressive. Hearing of one ushering in its fourth generation is nothing short of amazing. But that is precisely what Eaton Office Supply, Amherst, New York, will be doing on January 1, 2022.   Getting started Richard…

Continue Reading

Emerald Business Supply, Philadelphia, Pennsylvania

When there are five O’Connell brothers, all in the same industry, it is understandable that people might get confused. Yet out of this confusion was born Emerald Business Supply in Philadelphia, Pennsylvania. “It’s actually a great story,” says Mike O’Connell, Emerald Business Supply managing partner. “I had five uncles. Three worked for what is now…

Continue Reading

Latsons.com, Sulphur Springs, Texas

Latsons.com started in Sulphur Springs, Texas, in the 1940s as a newspaper before becoming an independent office supply dealer in the late 1980s. Yet in 2012, when Mike Horne bought the company where he had worked since graduating from college in 2000, he figured he’d soon be closing the print business. “A lot of people…

Continue Reading

Office Solutions & Services, Missoula, Montana

For Kevin Huguet, president of Office Solutions & Services in Missoula, Montana, the secret of success is community. “Nobody can be the cheapest, but we can be more than competitive with anyone. Sales should be about value,” he says. “We provide customers with next-day delivery, no-hassle returns, 30-day payment options and the chance to keep…

Continue Reading

Rocky Mountain Business Products, Denver, Colorado

Rocky Mountain Business Products isn’t worried about Amazon. In fact, president Jay Tittman is enjoying what he calls “out-Amazoning” the tech giant. How does he do it? “With good old-fashioned B2B customer service,” he says. Tittman believes Rocky Mountain Business’ ability to trump Amazon with outstanding customer care is a key secret to the company’s…

Continue Reading

IQ Total Source: A WISE Dealer

When Ryan Puccinelli and Bryan Freund graduated from the University of Illinois, they knew they wanted to start an office supply franchise someplace warm. They had a friend in Tempe, Arizona. So off they went to open their business there. The only thing lacking was any knowledge of the industry. “We knew absolutely nothing about…

Continue Reading

Community Office Solutions, Reno, Nevada

The philosophy behind the formation of Community Office Solutions was very simple from the outset: to create a B2B office supplies company that helped businesses support their local nonprofits by donating a proportion of every sale to a charity of the customer’s choice. However, despite a career-long pedigree in the office supplies industry (having worked…

Continue Reading